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Critical Infrastructure Reborn: A Complete End-to-End Rescue

Client Hitachi Energy
Location Australia

Project Detail

When a devastating fire tore through the headquarters of a global leader in power technologies and energy systems, operations across its entire value chain were brought to a sudden standstill. In a single afternoon, one of Australia’s most essential infrastructure providers faced the prospect of long-term operational paralysis.

Through AON, Grays Rescue was engaged to take full control of the response and protect the client’s best interests from day one. Our team immediately undertook a comprehensive forensic assessment to determine the true scope of asset damage and restoration potential—an essential step in securing a fair and accurate insurance outcome.

While insurers initially pushed toward a significantly reduced payout, Grays Rescue’s detailed analysis and expert negotiation led to a settlement well beyond the directors’ expectations.

At the same time, we managed the complete relocation and rebuild of the company’s critical operational capacity. This included:

  • Establishing a new factory location
  • Installing new electrical systems
  • Designing and commissioning a gantry crane
  • Overseeing engineering and technical fit-out
  • Delivering a full facility transformation
  • Coordinating the safe relocation of associated chemical plant operations

From 2022 to 2024, this complex, high-stakes project required deep industry knowledge, precision planning, and unwavering commitment. The successful restoration of the client’s operational capability—coupled with the substantial insurance outcome—remains one of the most significant achievements in the history of Grays Rescue.

Today, we continue to enjoy a strong partnership with this client, built on trust, transparency, and our shared determination to overcome adversity.